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How to Search the Bookstore? Go Top What are the General Search features? There are a number of ways
you can locate the books you want. The listing in the left pane of every
web page has the broad categories listed. All the books in a category can be listed by clicking on the related link. 'Browse Subjects' link will take you to a page where all the sub-categories are also listed.
You can search for a particular book title or author’s name by typing the string fully or partially in the search box; both in English and Malayalam (using Chowara font). How to Search in Malayalam? Go Top You can download Chowara Malayalam word processor, which is developed by puzha.com to promote local language over the web, assuming no knowledge in Malayalam typing. You can make keywords (for example, author or book's name) and copy and paste it in the search boxes. The search results will bring you all matches in Malayalam. The software can be downloaded at http://www.puzha.com/puzha/chowara Do I get a complete list of books available in the bookstore? Yes, a complete list of books
in html format is available for download at http://www.puzha.com/e-arcade/dcb/catalogue/firstpage.html.
This catalogue has information about more than 7000 books along with author's
name and price of the books.
For directions on ordering titles from this catalogue, click here Shopping@puzha.com GoTop How to buy books at DCBookStore.Com? There are two ways to buy
books from the DCB Bookstore:
Online Bookstore: Link to Puzha-DCB Bookstore is http:www.puzha.com/e-arcade/dcb. You can purchase books from online bookstore in three easy steps. Step1. Select a book browsing the categories and using search utilities. For every book, you will see a short description in ‘Book Details’, reviews at ‘More Details’, author information and customer reviews along with the book’s price. After selecting the book of your choice, click on 'Add to the Cart' link provided next to the book details. Then the book gets added to your shopping cart, which is located at the top right hand corner of your web page. Keep adding the books as per your choice, which will be added to your shopping cart. Step 2 After adding all the books you wish to purchase, click on the link 'View Details' or Check Out'. This will show the details of the books you have chosen to purchase. You can make changes in your order as per your wish. You can also choose to send the books as a gift. To know more about how to send books as gift, click here. Step 3: After adding all the books you wish to purchase, click on the link 'Place Order' to confirm the purchase. While confirming your order, you will need to choose your preferred payment option and the shipping address and provide the relevant details. Shipping cost may vary according to the geographical location. Then click on 'Purchase' button to register your order with us. It is advisable to make a note of the order number as a reference for any further communication with us. E-mailing the Order Go Top You can see the complete Catalogue of books offered for sale at http://www.puzha.com/e-arcade/dcb/catalogue/firstpage.html
. The catalogue has information like title , author’s name , category
and price.
If you want to buy from the catalogue, select the books and send the list in an email to support@puzha.com with shipping address and the mode of payment (Credit Card/Cheque/Draft/Money Order/Cash-On-Delivery) you would like to use. Based on that, we will send you a quote and directions on how to make the payment. Once we receive the payment, your order will be shipped to you. How to Gift Books ? Go Top Gifting a book is not different from buying one except for shipping address. There is an option to specify a message also. While confirming the purchase you can specify whether that’s a gift or self purchase. There are special discounts for gifting to libraries or institutions. For a customized price send mail to support@puzha.com . To Know about gift packages click here Can I cancel an order after it is submitted? Yes. To cancel an order, just send an email to support@puzha.com by giving the reference of your order number.Please note that you can only cancel orders that have not yet entered the shipping process.We arrange the shipping within 24hrs of an order confirmation, depends on the availability. How to Return a Book? Go Top We take strict measures to ensure that the books delivered to you are in perfect condition. However, there is a remote possibility that the book may be crumpled during transit or a wrong title is delivered to you. To provide you a worry free shopping experience on puzha.com, we offer you a No Questions Asked return policy. Within 7 days of receiving your shipment, you may return any book in its original condition, for a refund (excl.shipping costs) or you may return any defective or damaged book for a refund (incl. Shipping costs). To get a replacement or return a book, send an email to support@puzha.com and send the shipment back to puzha.com office. To track the status of your
pending orders, click on 'Track Order' and supply the order number.
You will be updated with the status . Also you can send an email to support@puzha.com,
specifying the order number.
For members, very sophisticated tracking features are available. Logon to dcbookstore.com and click on "Your Account" link, all your orders will be displayed on the following page. Details and status of each order can be checked by clicking the related link. What are the special packages available for bulk purchases? We have designed customized packages for bulk purchases as the bulk shipping can reduce a lot of cost in the shipping front. These packages can be utilized for setting up Libraries at home or gifting books to libraries or institutions. Puzha.com will also helps in setting up libraries or customizing the purchase on your behalf. To find more details about packages click here. Payment Options Go Top What are different Payment Options Available? We accept credit cards, cheques, drafts and money orders. We also provide Cash-On- Delivery services within India. Currently we accept Visa and Master cards ONLY. It may not be possible to use some Visa or Master cards that are valid only locally.
We are availing the secured payment gateway services of Cash-on-Delivery
We have signed up with
Indian Postal Services for Express Parcel Post which enable us to provide
value paid services within India. You can choose the COD mode of payment
and pay for your order only when you actually receive it. Please note,
the COD facility is open currently for self-purchases within India. Cash-on-delivery
attracts a small service charge above the price of book. Click
here to see the cost of delivery.
Online Payment through FedNet Go Top Puzha.com has signed up with Federal Bank Ltd. to extend the services of online payent through FedNet to its customers. FedNet is a link to your Federal Bank account via the internet. FedNet extends a wide range of services including online payment system for its customers. This enables online payments for purchases made over this site.
For more details of FedNet, please click here.
Cheque
Go Top
You can select "Cheque" as
payment method and get an order registered with us. Order will be processed
after the receipt of the cheque. Your order will be canceled if we do not
receive your payment in 30 business days. We do accept International
Cheques or cheques of banks located outside the city limits of Cochin. A
clearing charge will be added to your payment. Click
here to see the clearing charges for various places.
Mail the cheque payable to
"Eka Internet Technologies Pvt. Ltd ", at:
Eka Internet Technologies
Pvt. Ltd.
Please remember to write
your full name and the order number at the back of your cheque. We
usually ship the books after recipient of the cheque.
You can select "Demand Draft"
or Money Order as payment method and get an order registered with us. Order
will be processed after the receipt of the DD or MO. Your order will be
canceled if we do not receive your payment in 30 business days. Please
make the DD payable at Alwaye, Kerala.
Mail the DD payable to "Eka
Internet Technologies Pvt. Ltd", at:
Eka Internet Technologies
Pvt. Ltd.
Delivery
of Orders Go
Top
Do You Deliver Worldwide?
All books in the DCBookStore.Com
are delivered worldwide using courier services. There may places where
we are unable to deliver due to the inability of our logistics partner
at the time of purchase and in that case, such orders will be cancelled
and the same will be intimated to you by email.
In India, we ensure the delivery
everywhere through the courier and Express Parcel services of Dept. of
Post. The shipments to major towns are dispatched through private courier
for faster delivery.
How
My Order is Delivered to Me? Go
Top
Our logistics partners will
attempt delivery of the books twice. In case the delivery is not executed
during these two attempts, due to a wrong address or the recipient being
unavailable / premises being locked, the customer shall still be charged
for the order.
Please note that the delivery
of the items will not be attempted on Sundays or on any public holidays
due to unavailability of courier service.
What
is the Lead-time for Delivery? Go
Top
Orders from dcbookstore.com are
delivered quickly anywhere in the world, by courier through our logistics
partners. Subject to the availability of stock, our minimum
lead-time for delivery is as follows:
Within Kerala: 1
working day
The mentioned delivery leadtimes are based for the fastest shipping option available in the respective sector. For economic shipping options, the delivery leadtimes can be considerably high.
In case there is no courier
service to the address mentioned in the order, Express Parcel Service of
Dept. of Post will be used.
In case you choose a 'Cheque'
payment option, the order will be processed only after your cheque has
been received.
In case you choose a 'Demand
Draft' payment option, your order will be processed only after we have
received your Demand Draft.
In case you choose a 'Cash-On-Delivery’
payment option, books will be delivered only in India and to the self-address
only. There is NO International delivery for this payment option.
Which are the economic international shipping options available? Go Top
dcbookstore.com offers the following shipping options based on Indian Postal Dept's various shipping services, that can be used for delivering your orders economically overseas:
International Speed Post- This is comparable to courier service option in speed with limited tracking options.
International Parcel - Parcel services are offered in 3 subcategories. Surface,Air and Surface to Air Lifted (SAL), in which Surface option being the slowest. SAL option is a very attractive economic option and it is reasonably fast.
International Letter- The books will be sent as a letter. This option could be a fast and economic mode of shipment if the order is very small in weight.
International Printed Book - For international orders, this is one of the cheapest shipping option available, in which its Surface option being the cheapest. Due to some restrictions, the orders cannot be packed in full, so that, the postal department can inspect the content. Due to this reason, dcbookstore.com doesn't offer any guarantee in delivering the order in good condition by this option, and customers are not encouraged to use it. The option is available on an experimental basis and has to be used at customer's own risk.
What
are the Shipping Costs? Go
Top
dcbookstore.com offers free shipping
anywhere in India on purchases of Rs.1000 and above. Click
here to see complete schedule of shipping charges and available discounts
For international orders
shipping charges vary according to the geographical locations and weight
of the shipment. These rates will be displayed during the confirmation
of the order. Also you can see the complete list by clicking
here.
How is shipping and handling charges calculated? Go
Top
Shipping and handling charges include a shipping charge component and a handling charge component that is proportional to the shipping charges. Normally, this is calculated by increasing the total actual weight by a percentage and then calculating the shipping charge for that estimated weight. To know the estimated weight, check for the weight that is displayed in the order confirmation page.
How
do I contact you regarding my order?
You can send a mail to our
Customer Service Group at support@puzha.com
and we will only be glad to help you.
Alternatively, you can submit a query online. Logon first and click on the "Your Account"
link on the top-right corner. Click on the "Customer Service" link to go to the "Customer Service Requests" page. You can submit your query there which will be addressed by our customer service representative.
Is
the price all Inclusive? Go
Top
No, the displayed price is
the price printed on the book. This is the price at which books are available
throught out the DC Books/Current Books outlets in Kerala. You will have
to pay a part of the shippping charges and payment clearance charges, depends
on the geographical area you want to deliver the order,method of
payment, and value of the purchase. Before
you confirm the order , every applicable rates are calculated according
to your prefereneces and methods and displayed.
Schedule of Shipping Charges
Indian Postal Service(Express)
Click on the region name to see the countries included in that region.
Courier Service
Click on the region name to see the countries included in that region.
Note that delivery location
and value of purchase are the criteria for calculating the shipping charges.All
applicable charges will be added together and displayed at the time of
confirming the order.
Payment
Charges: Go Top
Payment Charges by
Value of Purchase
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| Bulk
Purchase Schemes
‘Gift-Books’ Scheme! Targetted Customers: Expatriate Malayalees who want to contribute books to local reading rooms or institutions. Puzha.com offers a highly customized ‘Gift-Books’ scheme for those who want to contribute books to regional libraries, schools or Non governmental Organizations in India. Puzha.com will supply you with catalogue of the books and intimate the organization about your intention. We will also help you by getting their inputs from the organization so that you can customize the list better, if needed. As an online initiative to
promote literature and culture, Puzha.com idea here is to increase the
reading habits of younger generation, by making more books available to
the reading rooms throughout the country. Most of the reading rooms depend
on government grant and hence is in a bad shape. Puzha.com is trying to
network among the expatriate Malayalees, who are willing to contribute
to their local libraries or reading rooms or schools.
Don’t miss this chance. Your money can buy more books now than before! ‘Build -Library’ Scheme Targetted Customers: Expatriate Malayalees who want to set up a library at home or gift books in large numbers to somebody. Through Puzha.com ‘Build a Library’ Scheme, you can now buy the great works cheaper and get expert assistance of puzha.com and DC Books. We will help you to select the works and offer you discounts for the bulk purchases. You will also get membership to the exclusive club of DC Bookstore and new titles will be available to you at a discounted price. We will assist you by supplying catalogs of books and deliver the books at the place of your choice. If it’s a gift, we will help you to customize the list by taking inputs from the end beneficiary. Please write to support@puzha.com
or call 91 484 2629729 for more details and a customized package.
DCB Bookstore is a joint venture of Puzha.com and DC Books. Puzha.com holds the exclusive rights for online distribution of DCB/Current Books. DC Books/Current Books are the leaders in publishing industry in Kerala and have more then 5000 titles to their creidt. Puzha.com is brand portal of Eka Internet Technologies Pvt. Ltd, having its registered office at Santo Complex, Alwaye, Kerala-683101, India. Click here to know more about the Management. |
Other sites of interest:
Puzha.Com
Puzha Magazine
DC Books
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